Useful sources of advice for residents
The following provide useful sources of advice on finance and benefits.
Benefits Enquiry Line
Freephone: 0800 882 200
Council Tax Benefit
Tel: 0800 99 12 34
Pension Credit
Tel: 0800 99 1234
Pension Service
Tel: 0845 606 0265
www.thepensionservice.gov.uk
Social Services Department
You can find the telephone number of the Social Services department through your Town Hall, or in the telephone directory under the name of your Local Authority (either London or Metropolitan Borough, County or District Council or Unitary Authority).
FirstStop Advice
Free and independent information and advice service provided by the EAC in partnership with the charities Counsel and Care and Help the Aged, and the specialist financial advice provider NHFA Limited.
Tel: Freephone 0800 377 70 70 (Mon-Fri 9am-5pm)
www.firststopcareadvice.org.uk
NHFA Limited
NHFAs care fees advisory service provides financial and care advice on the many complex financial and legislative issues older people or their families face when considering paying for care.
Tel: Freephone 0800 99 88 33
www.nhfa.co.uk
www.careuk.net
Television Licence Concessions
A television licence is free to people aged 75 or over for their main home. Concessions are available for people who are registered blind.
Tel: 0844 800 6779
www.tv-l.co.uk
Winter Fuel Payments
These are annual payments to help people aged 60 or over with costs of keeping warm in winter.
Helpline Tel: 08459 151 515
(Mon-Fri 8.30am to 4.30pm)
Textphone: 0845 601 5613
Calls charged at local rate
