Frequently Asked Questions:
Your property
No. The House Manager has a master key which fits the locks to all properties in the development, but this will only be used in emergencies, or with your written prior permission in accordance with the provisions of your lease/deeds. In some developments intruder alarms are fitted to ground floor windows and entrance doors to all flats.
Where the locking system is 'suited' your key will open the main entrance to the development and the door to your property only. It will not open the door to any other property nor will anybody else's key open your property.
We recommend that you do not fit any extra locks, bolts or chains on your front door. In the case of an emergency, the emergency services could have difficulty entering your property, which could present a risk to others in your development. Usually the lock already fitted is a high security one.
Subject to what your lease/deeds says, you may keep a pet subject to seeking approval in writing from Peverel Retirement. For more information please contact us.
Except in the case of a guide dog, the replacement of pets is discouraged. However if your lease/deeds allows pets in the development, you will need to seek approval from Peverel Retirement. To do so, please contact us.
Yes. You are able to have a guide dog living with you in your property.
Peverel Retirement believes that this should not happen, unless your visitor is visually impaired and has use to a guide dog.
In most cases your lease/deeds will set out that your service charge and ground rent payments are required to be paid, even if your property is unoccupied. For more information please contact us.
Yes. Usually each property has a socket connected to a communal aerial, but it is still necessary to pay a full licence fee, as is the case with any privately owned property.
A concessionary licence may be available to you subject to your own personal circumstances (eg if you are aged over 75). For more information visit www.tvlicensing.co.uk.
Yes, subject to the normal connection charges and regulations laid down by British Telecom. It is necessary however for each resident to apply for their own connection. A telephone point is usually provided in each flat.












