The House Manager is not expected to be a nurse or housemaid or to go shopping for residents, but may assist in such matters should there be an emergency.

The House Manager is required to act in accordance with the Wardens' Code of Practice which Peverel Retirement supports through its membership of the Association of Retirement Housing Managers (ARHM)

Peverel Retirement recruit House Managers with relevant experience. They may not have prior experience in the particular job, but Peverel Retirement look to employ someone with an understanding attitude towards the retired and a likeable presence.

Following their appointment, House Managers undergo on-the-job training at another development where they are introduced to the procedures of the role. The House Manager will then take over the development they are employed at and receive an induction from the Area/Estates Manager and various Peverel Retirement departments for a period of approximately six months. This is followed by regular training updates throughout their employment.

House Managers are continually supported by Peverel Retirement through a local network of Area Managers and other staff. Many go on to train for more formal qualifications such as NVQs.

No - it is not part of the House Manager's duties to provide nursing care. However, all House Managers will attend a basic first aid training course.

This can vary to suit you development’s needs and can also depend on whether the site is covered by an emergency call response system.

The development will be covered by the emergency call response system. The control centre staff will respond to any problems or emergencies that arise. A relief manager may be provided on request from residents and at a standard charge.

It is important that your House Manager is made aware if you are going on holiday, in case of a fire or other emergency.

An Estate Manager performs the role of the House Manager, as well as managing a team of staff responsible for looking after the development. The team includes the catering team, house keeping team and a twilight Estate Manager. There is a member of staff on site 24 hours a day, 7 days a week.

The Area Manager will visit your development at least once every eight weeks. 

Contact details for your Area Manager are found on the development notice board or via your House Manager.