Latest News
March 2010
Peverel Retirement Business Review
During March and April 2010 we will be sharing the review openly with residents. The next stage to this will see the introduction of the Peverel Retirement Service Level Promise to all residents.
February 2010
Peverel Retirement’s Homegate House scoops national accommodation award
4th February 2010: Peverel Retirement House Manager, Yasser Kayyali, and Residents at Peverel-managed Homegate House, The Avenue, Eastbourne, are celebrating today after beating 540 other retirement developments at a national awards ceremony.
February 2010
Peverel Retirement customer satisfaction survey
Last year Peverel Retirement worked together with an independent research company, The Research Factor, who carried out a study with some groups of randomly selected customers to get feedback on a variety of topics. The feedback from the groups was very useful to us and identified areas where Residents are happy but also areas where they would like to see changes. These areas were communication, Area Manager accessibility, transparency of costs and how Peverel are working to get best value from contractors. Identifying the issues was the first step, the next stage was to carry out a more statistically robust survey amongst a larger cross section of Residents. The results of this survey will enable us to quantify and therefore gauge the importance of the issues raised in the previous research and from this improve our service to our Residents.
February 2010
Lymington resident scoops national art award
Lymington resident, Barbara Hughes, aged 80, is celebrating after beating 100 other finalists to come first in the Elderly Accommodation Counsel (EAC) Art Awards Watercolour category, sponsored by Peverel.
The awards ceremony was held at the Bankside Gallery, London, on 1st December and was supported by journalist and broadcaster, Dame Joan Bakewell.
Barbara, who has lived at Parish court, a Peverel-managed development, since August 2007, comments:
All of us at Peverel Retirement would like to extend our congratulations to Barbara. She is a very worthy winner.”
To watch a video of the Awards, click here.
January 2010
Peverel’s position on recent CARLEX activity
Please see the statement below regarding recent inaccuracies which have been made in the media:
Over recent weeks, Peverel has noted that CARLEX has approached the media and recorded certain information on its own website which is incorrect.
January 2010
Peverel Retirement is working to minimise costs for Residents in challenging times
We have always worked hard to keep costs to a minimum without compromising on quality. In the current economic climate we are looking at even more ways in which we can help ease the financial pressure on Residents. This extends from simple things like reducing the number of times the windows are cleaned to reducing contingency fund contributions. If you feel there are areas where costs could be cut further at your development, your Area Manager will be pleased to discuss these.
In recent months, it came to our attention that a company offering Right to Manage advice were distributing leaflets to Peverel Retirement residents with claims of significant cost savings vs Peverel Retirement services on a like for like basis using the same suppliers. Peverel Retirement referred the leaflet to the Advertising Standards Authority as the claims were inaccurate and as a result, the Right to Manage company concerned have agreed to withdraw their advertising.
January 2010
Peverel Group calls for better regulatory control of the property management industry
Nigel Bannister, CEO of the Peverel Group wrote to John Healey MP - Minister for Housing and Planning - in November 2009, urging the Government to consider statutory regulation of property management companies “to give consumers clarity about how their money is being spent on their properties and confidence in the protection of that asset”.
Nigel sets out his view in the letter that “there is an ever growing need – and customer appetite – to regulate or possibly license operators”. He goes on to clarify that whilst the sector benefits from a whole raft of legislative protection and stringent codes of practice such as the Association of Residential Managing Agents (ARMA) and the Association of Retirement Housing Managers (ARHM), “the Government’s focus from a regulatory perspective has been to legislate outcomes by providing the means for lessees to challenge wrongdoing after the fact . It would be far more effective for the consumer to regulate managing agents in the first place, thereby bringing real sanction against those agents that fail to act properly”.
Click here to download pdf.
January 2010
ARHM fee survey
In 2008 the Association of Retirement Housing Managers (ARHM) carried out a survey about fees charged by managing agents. Twenty six companies participated in the survey, 9 private companies and 17 Registered Social Landlords (RSLs). Looking at average fees per year, Peverel Retirement’s average annual fee was ninth least expensive of the 26 companies who participated in the survey. Looking at the private companies alone, Peverel Retirement was listed as fourth least expensive. In addition, some services are included as standard in the Peverel offering that the less expensive companies make an additional charge for.
If you would like information on services included in your management fee, please contact your Area Manager who will be pleased to help.
January 2010
New Scottish Codes for Retirement Sector
Peverel Scotland has played a vital part in gaining Government approval for the new private retirement sector codes. The new codes have been endorsed by the Minister for Housing and Communities, Alex Neil MSP and were formulated with the help of the ARHM (Association of Retirement Housing Managers), Age Concern, Help the Aged, RICS and many of our own Residents.



