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January 2010

Peverel’s position on recent CARLEX activity

Please see the statement below regarding recent inaccuracies which have been made in the media:

Over recent weeks, Peverel has noted that CARLEX has approached the media and recorded certain information on its own website which is incorrect.

In doing so, it is unfortunately unhelpful to its membership and the industry at large. This has resulted in the BBC removing a report which contained incorrect information about service charges on Peverel managed developments which CARLEX had supplied. The BBC has since apologised to Peverel.

We also note that whilst CARLEX, purporting to represent the welfare of our Residents, has been unwilling for Peverel to attend their regional meetings.

We believe it is firmly in the interests of the industry, if those involved work together to improve regulation (see article ‘Peverel Group calls for better regulatory control of the property management industry’ below).

On 7 January, Nigel Bannister, CEO of Peverel, wrote to CARLEX, seeking to engage with them to improve practices within the industry.

In recent times Peverel has:

1. Written to individuals involved in case studies recently quoted by CARLEX to ensure these Residents understand their service charges. It is evident that increases and the total charges paid by these Residents are often far lower than CARLEX has stated to the media.

2. Uploaded a step by step guide to Residents’ understanding of their service charges on the Peverel website.

3. Sent a statement to several media companies which explains how Peverel engages with Residents in relation to their service charges.

Finally, the well respected NHBC homes survey frequently shows that over 90% of Peverel Residents are very satisfied or satisfied with their House Managers. Recent press coverage featured on this website also demonstrates how many of Peverel staff go the extra mile in the course of their work. Peverel continues to support the great work its staff undertake in the field and would like to thank them for their continued support in looking after its Residents.